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These Terms explain how you may use The Sauna Company website and engage us for sauna design and installation services. They are intended to protect both you and us. Some sections may apply differently depending on whether you are a consumer or a business customer.

1. Who we are and acceptance

These Terms apply between you and The Sauna Company, a business registered in the UK under the legal form LEGAL FORM TO CONFIRM.

By using this website or engaging us for services, you agree to these Terms. If you act for a business, you confirm that you have authority to bind that business.

In short: These Terms form the agreement between you and The Sauna Company when you use the site or engage our services.

2. Eligibility

You must have legal capacity to enter into a contract. If you are acting for a business, you must have authority to do so.

In short: You must be legally able to enter into an agreement with us.

3. Acceptable use

You must not use the website unlawfully, attempt to gain unauthorised access, interfere with its security or operation, scrape or copy its content without permission, impersonate another person or business, or falsely suggest that you are connected with us.

In short: Use the website lawfully and do not interfere with it or misuse our content.

4. Our content

The content on this website belongs to The Sauna Company or its licensors. You may view it for your personal or internal business purposes. You must not copy, reproduce, redistribute or commercially exploit it without our permission.

In short: You may use the site for its intended purpose, but our content remains ours.

5. Our services

We provide sauna design and installation services. The scope, specifications, price and timetable for a project will be set out in the relevant quotation, proposal or separate agreement.

A quotation is based on the information available when it is prepared. Site conditions, access, materials, design changes, planning requirements and other factors may affect the final scope or price where agreed with you.

In short: Your project documents will set out the specific work, price and requirements.

6. Prices and VAT

Prices are stated in pounds sterling. Unless expressly stated otherwise, prices do not include VAT. Any applicable VAT will be identified before you commit to a charge where required by law.

In short: Prices are in pounds sterling and VAT is not included unless stated.

7. Payment, cancellation and rescheduling

Payment arrangements will be set out in the relevant quotation, proposal, invoice or separate agreement.

If you need to cancel or change an agreed service, contact us at info@saunacompany.co.uk. Requests to reschedule are subject to availability.

We will respond within a reasonable time. Any cancellation charges, deposits, refunds or other payment consequences will be those stated in the relevant agreement or required by law.

In short: Check your project documents for payment and cancellation details, and contact us if you need to reschedule.

8. Consumer rights

If you are a consumer, nothing in these Terms limits your statutory rights. Services must be provided with reasonable care and skill, and any other rights available under UK consumer law continue to apply.

Where a service contract is entered into at a distance or away from our business premises, any applicable statutory cancellation rights will apply. If you ask us to begin work during a statutory cancellation period, you may be required to pay for the proportion of services properly supplied before cancellation, where permitted by law.

In short: Consumer law protects you, and these Terms do not remove those protections.

9. Changes to the services

We may change or discontinue aspects of the website or services. We will not use this right to remove rights that you have already paid for under an agreed project, except where a change is required by law or agreed with you.

In short: We may update our offering, but we will not retrospectively remove agreed paid-for rights.

10. Third-party services

A project may involve third-party products, suppliers or services. Those third parties may have their own terms and warranties. We are not responsible for matters outside our reasonable control or for a third party’s separate services, subject to your statutory rights and the terms of any agreement we make with you.

11. Disclaimers and warranties

We provide the website on an “as available” basis. We do not guarantee that it will always be available or free from errors.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

In short: The website may occasionally be unavailable, but legal protections that cannot be excluded still apply.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business or loss of anticipated savings.

Our total liability will not exceed the amount paid or payable for the relevant services, except where a different limit is required by law or would unlawfully restrict your consumer rights.

13. Business customers

If you engage us for business purposes, you agree to provide accurate information, cooperate reasonably with the project and comply with the relevant project documents.

A business customer will indemnify us against losses arising directly from its breach of these Terms, unlawful use of the website or infringement of another person’s rights, to the extent permitted by law.

14. Governing law and disputes

These Terms are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction, except that consumers may also bring proceedings in the courts of the part of the UK where they live where mandatory law gives them that right. Nothing in this section removes mandatory consumer protections.

15. Changes to these Terms

We may update these Terms from time to time. We will identify the date of the latest revision above. If a change materially affects an existing agreement, we will provide any notice or obtain any renewed agreement required by law.

16. Contact

For questions, cancellations or legal notices, contact:

The Sauna Company
Email: info@saunacompany.co.uk
Website: https://www.saunacompany.co.uk/

17. General

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

These Terms and the relevant quotation, proposal or separate agreement form the agreement between you and us about the relevant services.

The provisions concerning intellectual property, liability, disputes and any obligations that are intended to continue will remain effective after the relevant agreement ends.

18. Privacy

Our Privacy Policy explains how we handle personal information:

https://www.saunacompany.co.uk/privacy-policy

Publication blockers and assumptions to verify

• Confirm the full registered legal name and legal form. “The Sauna Company” may be a trading name rather than the registered entity.

• Confirm the registered business address.

• Confirm whether VAT is charged and how it is shown on quotations and invoices.

• Confirm payment timing, deposits, cancellation charges, refunds and late-cancellation rules.

• Confirm whether service contracts are normally agreed online, at home, or at your premises.

• Confirm whether installation work can begin during the statutory cancellation period.

• Confirm whether separate project contracts override these Terms.

Operational checklist

• Link the Terms visibly in the site footer and at relevant enquiry or payment points.

• Use an explicit acceptance step for online agreements where appropriate.

• Keep the accepted version, customer details and acceptance date.

• Keep previous versions of the Terms.

• Make material changes visible and obtain renewed acceptance where required.

• Ensure quotations and invoices clearly show prices, VAT and payment terms.

• Confirm cancellation and rescheduling rules before accepting a project.

• Ensure the Privacy Policy remains accurate and linked.

Commitments list

• Provide sauna design and installation services as described in agreed project documents.

• State prices in pounds sterling.

• Identify VAT where required.

• Respond within a reasonable time (default).

• Consider rebooking requests subject to availability (default).

• Preserve statutory UK consumer rights.

• Keep the Privacy Policy available at the stated URL.

Focused legal-review questions

• What is the company’s exact registered name, legal form and registered address?

• Are sauna installations treated as contracts for services, construction work, or both?

• What cancellation rights apply to home visits, design work and installation projects?

• Should deposits be refundable, partly refundable or non-refundable?

• Should the liability wording distinguish consumer projects from business projects?

• Should project quotations be incorporated into these Terms or governed by separate contracts?